Return and Refund Policy

Effective Date: September 15, 2026
Last Updated: September 15, 2026

At Outboard Yards, we are committed to providing high-quality outboard motors and parts to ensure optimal performance for your boat. We stand behind the quality of our products and aim for complete customer satisfaction. Please review our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

  • The return is requested within 30 days of delivery
  • The product is unused, uninstalled, and in its original packaging
  • All accessories, manuals, and included parts are returned with the motor
  • Proof of purchase (order number or receipt) is provided

2. Return Process

  1. Contact our customer service team at support@outboardyards.com to request a return authorization.
  2. Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Carefully package the motor or product to prevent damage in transit.
  4. Ship the item using a trackable and insured carrier.

Customers are responsible for all return shipping costs unless the product was defective or damaged on arrival. Unauthorized returns without an RMA number may be rejected or delayed.

3. Inspection and Approval

Once your return is received, our inspection team will examine the product for eligibility. If the return is approved, a refund will be issued to the original payment method within 7–10 business days. Returns that fail inspection due to signs of installation or misuse will be shipped back at the customer's expense.

4. Damaged or Defective Products

If you receive a damaged or defective outboard motor, report the issue to support@outboardyards.com within 48 hours of delivery. Provide photos or video showing the issue and any damage to the packaging. Once verified, we will arrange a replacement or full refund at no additional cost to you.

5. Cancellations

Orders may be canceled within 24 hours of placement for a full refund, provided the motor has not yet shipped. Once shipping has been initiated, or if the order is custom-built or custom-rigged, cancellation is no longer possible.

6. Refunds

Refunds are credited to the original payment method only. Shipping and handling fees are non-refundable. After a refund is issued, it may take an additional 3–5 business days to appear on your statement, depending on your payment provider.

7. Contact Us

For return requests, product concerns, or warranty support, please contact us:

Outboard Yards
Email: support@outboardyards.com
Website: outboardyards.com